WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined
Description
You will be responsible for (but not limited to):
- Checking guests in and out of the hotel
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay
- Assisting with reservations for guests as and when required
- Matric
- Sound knowledge of Front Office, Reservations and General Management Procedures
- Communication, engagement and Guest Service Skills
- Strong Computer Literacy skills: MS Office and a reputable PMS (Protel)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to work shifts
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
