Red Ember Recruitment is looking for a Centre Manager also known as a Cluster Manager to manage their Store in the Eastern Cape. Must have experience Managing more than one store.
MAJOR ACCOUNTABILITIES:
- SALES
- Manage sales plan for the store and set individual targets according to hours worked.
- Drive sales to closure by asking questions and making appropriate product recommendations.
- Monitor sales on a daily basis and help find solutions when sales decline.
- Meet with Site/Area Manager regularly to review sales and operational objectives.
- Ensure staff have up-to-date information about procedures, sales and return policies.
- Authorise discounts with discretion.
- PEOPLE MANAGEMENT & DEVELOPMENT
- Produce and manage work schedules to optimally staff the store according to peak trading times.
- Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.
- Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.
- Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.
- Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
- Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & s
- Monitor sales and keep staff motivated to meet sales targets.
- Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
- Develop, motivate and lead staff ensuring teamwork and positive staff morale.
- Manage staff performance consistently so as to meet KPIs and conduct performance appraisals according to company policy and procedure.
- Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
- Draw up training plans and facilitate staff training including onboarding of new recruits.
- CUSTOMER SERVICE
- Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.
- Respond to all customer queries and complaints in a timely manner.
- Actively build customer relationships to ensure repeat business.
- Repairs: Assess frames and make decisions on the right warranty procedure keeping customers informed of processing time.
- Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.
- Respond to all customer complaints in an effective, professional and timely manner.
- STOCK CONTROL
- Maintain inventory control and secure all merchandise according to plan.
- Plan, implement and monitor stock takes.
- Respond to stock discrepancies or stock related investigations as advised by Logistics.
- Ensure daily stock count with each shift change.
- Administer company procedures in order to minimise stock loss.
- Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where
- necessary.
- Manage shrinkage levels to within the company targeted ratio.
- Ensure that all returns and IBTs are processed timeously, according to company policy and procedure.
- STORE OPERATIONS
- Manage store & stock presentation to standards:
- Visual Merchandising
- Product & assortment guidelines
- Campaign set up
- General store appearance and cleanliness
- Ensure good housekeeping both inside and outside of the store.
- Ensure sufficient cleaning products are available at all times.
- Check that daily cash up is carried out correctly and efficiently.
- Oversee the stores finances: ensure control sheets are completed for every shift change & that banking is done daily.
- Perform daily cash reconciliation checks.
Essential: Matric certificate
Preferred: Tertiary retail management or commerce qualification
Essential: Previous experience in a retail or customer service environment
Proven track record of achieving sales targets
Preferred: 2+ years retail management experience is preferable
ZR_1595_JOB
Benefits
Commission and Incentives, Store discount.
Requirements
Essential: Matric certificate Preferred: Tertiary retail management or commerce qualification Essential: Previous experience in a retail or customer service environment Proven track record of achieving sales targets Preferred: 2+ years retail management experience is preferable
