DUTIES AND RESPONSIBILITIES:
- Overseeing all regional operational issues of stores
- Set budget guidelines for stores to ensure effective monitoring of turnovers, GP%, and operational expenses in order to maximise net profitability as per set KPIs
- Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures
- Assisting franchisees and stores in trouble shooting and areas to focus on to improve ROI
- Overseeing store audits, conducting store inspections and highlighting critical issues for action within a specified time period
- Conducting profitability assessments and break evens for Franchisees and stores
- Ensuring revenue growth
- Maintain GP% in region at set benchmarks and to achieve required gross profit margins
- Weekly reports on stores compliance, turnover against budget, labour and purchases.
- Weekly planner and action plan to be sent every Sunday for approval
- Ensuring stores compliance with health and safety and COVID regulations
- Overseeing training and upskilling of Management and staff
- Conducting processes for implementation and assessment of store revamps
- Coordinating start-off of new stores and ensuring optimal operational standards of food quality, service, and cleanliness
- Support all marketing and promotion initiatives from the Head Office
- Ensuring Franchisee compliance on promo compliance and execution
- Monitoring and reporting opposition prices and competitor strategies
- Attending to and dealing with all CCMA, Department of Labour related issued
- Work within a team and drive the brand forward
- Minimum 3 years operations management experience of overseeing minimum 10 stores required
- Own reliable vehicle required
- GAAP/ Micros experience and knowledge
- Management skills
- Organizational skills
- Problem-solving skills
- Verbal Communication skills
- Self-motivated
