Regional Operations Manager

ROLE PURPOSE

To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.

MAIN OUTPUTS

Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
Ensure timeous sign-off and variance explanations on P&L's
Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
Manage back to back SLA agreements with suppliers and contractors
Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA
Assist in the management of FM projects and provide technical support, where applicable
Demonstrate and instill effective adherence to processes on infrastructure maintenance
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
Building strategic relationships both internally and externally
Provide monthly reports and feedback on continued compliance to the SLA
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure 12
Ensure timeous processing of invoices
Building strategic relationships both internally and externally
Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
Ensure timeous processing of invoices
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
Responsible for training, coaching, mentoring & development of subordinate employees

Qualifications / Requirements / Knowledge / Skills / Experience

The applicant must meet the following requirements:

National Diploma/Degree: Engineering, Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
Matric (Senior Certificate)
Valid Drivers License
Minimum 8 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
An additional minimum 5 years of people management experience
Facilities Management, CRM, Property Management, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
Knowledge of OHS Act, ISO 9001 Quality Management Systems, Property Law & Contractual Law
Result

FUNDAMENTAL COMPETENCIES