Sales, Outside Sales, Channel Sales, Direct Sales, Building Materials, Outdoor Living
Job description
We have an exciting opportunity to work as a Regional Sales Representative, in a leading manufacturer and distributor of building products, within the outdoor living segment.
Responsibilities
- Maintaining relationships with customers through regular communication and follow- up.
- Follow-up with contacts to advance them through sales process.
- Prospect for new customers.
- Researching for potential new customers.
- Develop an in-depth understanding of the companys products (technical and application).
- Meet or exceed required activity & performance standards.
- Logging all activity in the CRM system accurately and timeously.
- Actively makes APPOINTMENTS and solicits customer engagements.
- Proactively meets and engages with contractors, dealers and end users.
- Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
- Utilises specialised knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
- Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
- Actively engages in selling company products and services.
- Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
- Enters orders into company system.
- Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
- Answers customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
- Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
- Investigates customer complaints or concerns.
- Resolves issues within company guidelines. As needed, escalates larger concerns to internal sales regional/territory manager for resolution.
- Attends induction and training as required in JNB.
- Intimate understanding of the market, customers, and the competition would be advantageous.
- Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities.
- Meet or exceed sales budget goals and performance KPIs monthly.
- Stay abreast of all technical data pertaining to industry products, material, and equipment.
- Perform all other duties as assigned.
- Attend trade shows, meetings, seminars, and conferences as required.
- Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
- Foster an environment of open communication.
- Maintain a high work ethic and can-do attitude, make a difference.
- Coordinate projects anticipate customer needs, planning, ordering, and issue resolution.
To perform the job successfully, an individual should demonstrate the following competencies:
- Achievement Focus
- Business acumen
- Adaptability
- Good Communicator
- Continuous Learning
- Customer Focus
- Problem Solving ability
- Sales Skills
- Technical Expertise
- Organisational Support
- Attendance and Punctuality
- Professionalism and Personal Appearance
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A relevant Diploma or Degree would be advantageous.
- Minimum 3-5 years of relevant experience in sales preferably in the construction or building industry.
- Proven track record in achieving sales quotas.
- Excellent verbal communication skills.
- CRM experience preferred.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Bilingual would be advantageous.
