Posted on: 11 July 2023
ID 867896

Relocate to Cape Town Spanish Speaking Customer Service Host (iGaming)

Our client is a global technology and e-commerce leader with over 20 years worth of experience in the business. From their state-of-the-art offices situated in Cape Town, London and Lisbon, they manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

Job Type: Full-Time | Hybrid in Cape Town

Salary: R20 000 + benefits

Start Date: 1 August 2023

Requirements The Onboarding Process: Cape Town

Relocation assistance is provided by covering:
  • Flights
  • Shuttle service from the airport
  • 3 months of free accommodation
The Cape Town office also offers many perks such as:
  • A free meal daily on shift
  • Free access to our gym
  • Subsidised return flight home once per year
  • Awesome coffee from their onsite Coffee Bar
  • Free Friday drinks at the Company Bar
  • Casual dress code
  • Referral commission
  • Training and probation will be done in-office
  • 10% shift allowance
  • Medical aid contribution
  • Retirement Annuity Contribution
  • Internet Allowance
  • Quarterly language bonus
  • Group Life Cover
  • Funeral Fund Benefit
  • 1 free massage every 3 months
  • Free Uber travels for 3 months (night shifts only)
Requirements
  • Spanish as home/first language essential (Mexican / Columbian)
  • Fluent in English; able to communicate effectively (read, write and speak fluently)
  • Valid work/residence permit for South Africa
  • Be in a possession of a degree or a diploma
  • Be available for shift rotations
  • Completed high school qualification
  • 2 years work experience post qualification
Responsibilities
  • Responding to customer queries by telephone, email and online chats in Spanish Language
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Customer relationship building & management
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer-related queries
  • Performing extra tasks given by managers / shift supervisors as required
If you are interested, please send your application via our website or Job Link! We look forward to hearing from you!

Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).

Occupation:
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