Job Responsibilities:Expected Results:
- Champion the successful implementation of key projects, meeting client requirements and timelines.
- Drive the optimization of IT system performance and reliability by proactively addressing challenges.
- Enhance team collaboration and communication, contributing to the success of every project.
- Proven project execution expertise with a track record of successful implementations.
- Strong technical proficiency in infrastructure components and systems.
- Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
- Excellent problem-solving skills and a proactive approach to system optimization.
- Outstanding communication and collaboration abilities for effective stakeholder engagement.
- Client-focused mindset with a commitment to ensuring client satisfaction.
- Flexibility, adaptability, and a customer-centric approach to project execution.
- Experience working with remote teams is required.
- Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
- Ability to work in a fast-paced, and at times high-pressure consulting environment.
- Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
- Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
- Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.
Windows Server Environment Setup
- Active Directory and Active Directory Services
- DNS and DHCP
- Hypervisor Setup and Configuration with Hyper-V
- Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
- Cloud Identify Management such as Azure AD and EntraID
- MDM platforms including Intune and MaaS360
- Experience migration from on-premises Exchange to O365
- Migration tools and scripts such as those from BitTitan
- NAS solutions from QNAP and Synology and Dell
Hypervisor Setup and Configuration
- VMWare ESXi
- Nutanix Acropolis
- QuickBooks Online
- Apple MDM
- Citrix ShareFile
- Network Switches from Cisco and Dell Enterprise
- Firewalls from SonicWall and Fortinet
- Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti
- A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Benefits:
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Dental & Vision
- Salary Advancement
