Recruiting, Operations, Training, Onboarding, Leadership, Store Management, Retail Operations, Management, VM, Computer Literacy
Job description
Retail Support Specialist
- At Browns, we believe that behind every exceptional boutique experience is a brilliantly supported team.
- We are looking for a Retail Support Specialist to join our Support Office a dynamic, people-focused role at the heart of our retail operation.
- This is an opportunity to work closely with our Retail and CHRM teams, supporting Jewellery Advisors, shaping training experiences, and helping build the future talent of a globally expanding luxury brand.
- If you are organised, people-driven, detail-oriented and motivated by making things run beautifully behind the scenes, this role could be your next step.
- Supporting Retail & CHRM Operations
- Creating and distributing weekly ATBT scripts
- Supporting SA & UK webinars, attendance tracking and follow-ups
- Coordinating induction training, assessments and probation action plans
- Supporting operational processes, reporting and retail initiatives
- Recruitment & Talent Support
- Headhunting, screening and shortlisting candidates for retail, CHRM and Brand Ambassador roles
- Coordinating interviews and onboarding
- Supporting probation reviews and people processes
- Tracking recruitment activity and supporting disciplinary processes when required
- Reporting & Insights
- Conducting Boutique Admin Evaluations and VM audits
- Managing support tickets and follow-ups
- Compiling training, induction and attendance reports
- Capturing and sharing Store Operations meeting notes across regions
- Who This Role Is For
- Someone who loves supporting people and processes
- Highly organised, proactive and detail-driven
- Comfortable working across teams and international markets
- Interested in retail operations, training, recruitment and people development
- Aligned with a values-led, luxury brand environment
- An Established Luxury Brand
- Browns is an iconic name in luxury jewellery, with a proud heritage and a reputation built on craftsmanship, trust and love.
- A Globally Expanding Business
- Youll be part of a brand that is growing internationally, offering exposure to global retail operations and long-term career opportunity.
- People-First Culture
- We prioritise wellbeing, trust and sustainable performance. Our teams are supported, developed and genuinely cared for.
- Luxury, High-End Working Environment
- Work within a refined, high-calibre environment that values excellence in how we operate, communicate and grow.
- Generous Employee discounts on Browns Jewellery.
- Wellness-focused culture and leadership.
- Tiered benefit scheme.
- Ongoing learning, development and exposure to leadership.
