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Location Credit Valley Golf & Country Club Posted 2026-01-30 Deadline 2026-02-20 Job Summary The Retail Manager is responsible for overseeing all retail operations within the Golf Shop, delivering a seamless and elevated shopping experience for members and guests. This role manages purchasing, inventory, receiving, pricing, merchandising, staffing, and sales strategy with a strong focus on revenue growth and member satisfaction. Responsibilities
Retail Operations & Merchandising
- Develop and execute merchandising strategies aligned with member preferences and industry trends
- Oversee product selection, purchasing, and pricing to ensure a compelling and balanced merchandise mix
- Manage and monitor inventory including receiving of product, stock levels to maintain product availability, and fiscal responsibility
- Coordinate and conduct regular inventory counts
- Create visually engaging displays that enhance the shopping experience and promote sales
- Analyze sales data to identify best sellers and adjust buying strategies accordingly
- Provide personalized shopping assistance and deliver exceptional member service
- Actively solicit and respond to member feedback to improve product offerings
- Plan and execute retail events, promotions, and seasonal sales to drive engagement and revenue
- Recruit, train, and supervise Golf Shop retail staff
- Foster a culture of professionalism, accountability, and service excellence
- Develop and implement product knowledge and service training programs
- Collaborate with Associate Professionals to optimize staffing levels and support merchandising initiatives
- Prepare and manage the Golf Shop retail budget in alignment with club objectives
- Track and report on key performance indicators including sales, margins, and inventory turnover
- Work closely with the Director of Golf to establish revenue targets and develop strategies to achieve them
- Proven retail management experience, preferably in golf, private club, or luxury retail environments
- Strong understanding of merchandising principles and retail operations
- Excellent interpersonal and communication skills with a member-first mindset
- Proficiency with POS systems and inventory management software
- Strong analytical skills with the ability to interpret sales data and trends
- Creative mindset with a keen eye for visual merchandising and detail
- Golf knowledge and experience considered a strong asset
- 5-Day per week schedule, including weekends and holidays based on the demands of the club
- Uniform Program
- Benefits package
Interested candidates should submit a detailed cover letter and resume in either .PDF or .DOC format to Director of Golf, Jaime Steedman by email at jsteedman@creditvalleygolf.com by the end of day Friday, February 20th.
We thank everyone for their expression of interest and only those selected for interviews will be contacted.
Credit Valley Golf and Country Club is strongly committed to diversity within its community and welcomes applications from racialized persons / persons of colour, women, Indigenous people, persons with disabilities, those within the 2SLGBTQI+ community, and others who may contribute to further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities or who require assistance.
