Posted on: 28 April 2025
ID 936300

Returns Supervisor (Outbound)

Job title : Returns Supervisor (Outbound)

Job Location : Gauteng, JohannesburgDeadline : May 23, 2025Quick Recommended Links
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Your Responsibilities Will Include

Operational Duties
  • Ensure that daily production is met with the daily SLA no carry over allowed.
  • Ensure that pre-picks are completed for bookings
  • Ensure that QC is completed daily
  • Request outstanding stock from Main DC for booked collections
  • Ensure 100% hand over success rate is achieved
  • Ensure that stock is shipped and handed over correctly
  • Ensure that failed handover are rectified and sent via DPD to merchant
  • Ensure RTM disposals are managed
  • Ensure that all staff comply with SOPs..
  • Understand deviations and provide solutions to deviations
  • Complete and report on all KPI measures and provide reasons for deviations.
  • Ensure that all equipment under your control is used correctly and stowed away safely.
  • Capture and calculate overtime accurately and ensure submission deadlines are met without error.
  • Ensure that the attendance register/biometric data is accurate and to resolve any queries.
  • Assist staff with administrative and operational requests.
  • Manage PPE and stationary requirements effectively.
  • Ensure that all staff are using the correct PPE for the task being performed.
  • Ensure that operational areas are kept clean.
Cost Management
  • Control of expenditure and flexing of costs in line with volume fluctuations of failed handovers.
  • Manage daily staff and overtime efficiently to ensure labour costs are controlled..
  • Ensure that all procurement is done in a controlled and managed way.
Reporting & Admin
  • Extracts data and generates reports which will assist in performance tracking and decision making.
  • All administrative documentation is labeled and filed as per procedures.
  • All daily, weekly and monthly reports/ meeting minutes are up to date.
People Management
  • Train and supervise employees to carry out the functions under their control.
  • Ensure that all staff are at work and attendance is 100%.
  • All overtime and acting allowance must be approved before work is done.
  • Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
  • Assert and drive accountability in all levels of staff.
SHE, Risk, Quality & 5S Duties
  • Ensure 5S standards are maintained.
  • Conduct daily and weekly 5S audits.
  • Identify, correct deviations.
  • Ensure health and safety standards are maintained and issues reported timeously.
  • Align with the Quality Management System and help to continually improve processes.
Qualifications
  • Matric/Grade 12 or equal qualification
  • Tertiary qualification advantageous
  • Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC).
  • 4-5 years warehouse experience
  • 2 years supervisory experience/exposure would be advantageous
  • Transportation / Logistics jobs
Occupation:
Retail, store jobs


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