Application Support Consultants

The purpose of this role is to provide maximum support to the Outbound Sales Division ensuring maximum uptime and productivity of users.

Key Accountabilities

• Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT Support
• Provide hands-on Support to others within Rewardsco
• Assisting in the development and implementation of standard operating practices
• High levels of attention to detail and resilience
• Coordinate and lead technical desktop and application projects
• Track and Maintain hardware assets assigned to the IT Department
• Contributing to team effort and success in all areas of support
• Contribute to and measure professional development
• Deliver/Promote the highest levels of Client Service to all areas of the business
• Improve desktop support and other end user services through documentation and processes
• Understanding, enforcing and living by best practice methodologies

Specialist Technical Skills Required

• Able to troubleshoot connectivity, OS and web application issues
• Must have strong analytical and problem-solving ability
• Deliver the highest levels of network service to supporting users and applications
• Work with end-user team in isolating application related issues as a result of poor Telco performance
• Knowledge of Web Applications
• Follow the support triage guidelines effectively and efficiently when dealing with support related queries, where necessary escalate to 3rd line support or other pertinent teams

Specific Skills Required

• Must be creative in problem solving and solution creation
• Must be able to communicate effectively
• A professional who sets and maintain high standards of quality
• Must be able to work under pressure
• Strong interpersonal, project management, and communication skills
• Eagerness and willingness to investigate and challenge information and actions when necessary and appropriate

Technical Knowledge

• CompTIA A+ and N+ Certification essential together with an IT Diploma
• IT Degree in Computer Systems (advantageous)
• Web Application Support
• Basic SQL knowledge is essential
• Must be strong with Technology Management toolset such as SCCM
• Proficiency in the Microsoft Eco-System, including SharePoint, Office Suite, and Power BITs & Cs apply

Ts & Cs apply