We are a well-established retail grocery store committed to delivering quality products, excellent service, and a clean, safe shopping environment for our community. We are currently seeking a dedicated and experienced SUPERSPAR Store Manager to lead and oversee the overall daily operations of the store.
THE PURPOSE OF THE POSITION
To lead and manage the daily operations of a high-volume SUPERSPAR in Kenilworth, ensuring exceptional customer service, staff performance, financial growth, and full compliance with SPAR Group standards. This role requires a hands-on leader who thrives in a fast-paced retail environment, engages with the local community, and drives store profitability.
KEY RESPONSIBILITIES:
- Store Operations
- Oversee full store functionality including Fresh Produce, Bakery, Butchery, Deli, and Grocery departments
- Ensure compliance with health, safety, and hygiene regulations
- Maintain high standards of cleanliness, stock presentation, and store layout as per SPAR brand requirements
- Develop and enforce operational policies and procedures
- Customer Experience
- Foster a culture of service excellence
- Resolve customer complaints diplomatically and timeously.
- Implement customer feedback systems and service monitoring tools.
- Financial & Stock Control
- Manage sales performance, GP%, expense budgets, and net profitability
- Oversee inventory management, including ordering, stock levels, shrinkage, and waste control
- Approve supplier deals and negotiate improved trading terms with vendors
- Staff Leadership
- Lead, coach, and develop staff members including department managers
- Ensure effective staffing levels, manage rosters and leave planning in line with operational needs
- Conduct regular staff meetings, disciplinary processes, and performance reviews
- Ensure all staff adhere to legal, ethical, and company standards
- Marketing & Community Engagement
- Drive local marketing initiatives and SPAR promotions
- Represent the store at local events and support community partnerships
- Maintain an engaging social media presence and customer loyalty initiatives
MINIMUM REQUIREMENTS:
Qualifications:
- Matric (Grade 12) – Essential
- Retail Management or Business Diploma – Advantageous
Experience:
- At least 10 years’ experience within Retail
- Experience in high-volume stores serving mid to upper LSM customers.
- Proven leadership in managing diverse departments and large teams.
Skills:
- Strong business acumen and analytical skills (able to interpret sales reports and financials).
- Excellent interpersonal and leadership skills.
- In-depth knowledge of health & safety regulations and compliance standards
- Proficient in POS systems and retail software.
- Fluent in English and Afrikaans.
Key Attributes:
- Hands-on leader with strong presence on the floor.
- High attention to detail and a customer-first mindset.
- Calm under pressure and solution oriented.
- Honest, ethical, and reliable – a role model for staff.
Working Conditions:
- Retail hours (including alternate weekends and public holidays).
- Store operational from early morning to evening; shift flexibility is essential.
- On-site presence required daily – not suited to remote/hybrid roles.
Excited about the role and meet our requirements? Then please send an up-to-date CV to HR, hr@rosmeadsuperspar.co.za
Applications will close on Friday, 25th of July 2025.
Further correspondence will only be entered into with candidates under consideration for the position. If you have not heard from us within 10 working days of the closing date, please consider your application unsuccessful.
