Position: Sales Development Representative (Remote, South Africa)
Working Hours: Flexible 8-hour shifts (10:00 AM - 7:00 PM U.S. Central Time)
Salary Range: $800/month base + commission potential
Type of contract: Independent Contractor
About The Company
A well-established U.S.-based e-commerce and manufacturing business, specializing in high-quality labeling and organizational products. The company serves industries like logistics, retail, medical, manufacturing, and more. Theyre committed to fast shipping, customized solutions, and excellent customer service and theyre growing their remote team to keep up with demand!
Key Responsibilities
- Handle inbound calls, emails, and chats from customers with professionalism and warmth
- Proactively reach out to existing customers who havent ordered in a while (Outbound calls but no cold prospecting)
- Provide helpful product information and support
- Keep accurate records in the CRM system
- Build strong relationships with customers through engaging conversations
- Collaborate closely with the U.S.-based team to ensure smooth operations
- Excellent spoken and written English with a neutral or mild accent
- Confident and comfortable talking on the phone and on video calls
- Familiarity with CRM systems
- Experience with computers and basic office software
- Friendly, outgoing, and genuinely enjoys talking with people
- Able to work U.S. Central Time hours (10 AM - 7 PM CT)
- Previous experience in phone-based customer service or sales
- Natural conversationalist who loves connecting with people
- Experience working with U.S. clients or in international environments
- Positive, can-do attitude and great cultural fit for a tight-knit team
