Track and compile reports, field sales phone calls, compile quotations, data capturing and data mining, sales and marketing liaison, customers liaison, scheduling appointments, follow up on sales calls, and help make sales. Process orders, VAS provider liaison, link between the sales and admin team.
Key Responsibilities
- Establish lasting relationships and collaboration with Sales Channel/Business Partners
- Play a role in sales and revenue generating activities
- Handle a high volume of outbound and inbound calls
- Handle inbound sales inquiries, interest and order inquiries
- Field general inquiries related to IQ Retail products from existing customers
- Follow up with existing customers with no recent account activity to re-engage
- Gather contact information, market data, qualifiers and other information from prospects; enter and maintain accurate data in the CRM system
- Work with and develop a cooperative partnership with Sales Channel/Business Partners to better align efforts
- Ensure proper documentation of all sale prospects and related follow-up activity via our CRM system
- Serve as liaison between customers and appropriate company departments to resolve customer questions and problems
- Provide succinct follow-up via phone and email
- Process quotations and/or orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with internal departments to ensure subsequent customer service delivery
- Maintain and update sales and customer records
- Develop/maintain monthly sales reports
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features
- Handling and processing of non-SUA clients checking if they do have a valid contract or not and then resolving any accounts/debit order issues with the accounts department
- On/up-sell of SUA.
- Processing of quotes for BPs (all aspects, including software, paper, 3 rd party products)
- Business Partner grading related query handling
- ESET, SMS, Paper queries and sales
- Weekly Sales reports (OT sales, SaaS & SUA)
- SUA/SaaS/Software cancellations
- Documents & Pricelists updating - Amend all docs & pricelists throughout the year - and main pricelists yearly changes, Creating new docs or pricelists if there's any
- Product lists - keeping updated - All new clients - POS/BUS/ENT/ACC+/REST/PAYROLL - sheet on each to be updated.
- Follow up on outstanding payments with customers and BPs
- Generate and process upgrade, downgrade, cancellations and additions related to customer and BP sales
- Excellent customer service skills
- Forward thinking, anticipating, and a problem solver
- Organised, structured, methodical, and accountable (with accurate data input skills and attention to detail)
- Proficient in Microsoft Office
- Self-motivated individual who works well as part of a team
- A team player with excellent interpersonal skills, e.g. a good listener
- Excellent verbal and written communication skills
- Accommodating, assertive and ability to have fun in a sometimes-stressful environment
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- Ability to work under strict deadlines
Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.
IQ Retail Ltd is part of the KCS Group and is a software development company that provides expertise in complete financial and business administration solutions. IQ Retail has been active in the development of business systems specialising in the accounting and retail management environment since 1986. In this highly competitive market, IQ Retail has grown to become one of the premier providers of innovative and strategic business solutions.
The Software Support Department assists customers with queries and problems relating to the IQ Retail application software. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
Health and Safety
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
