Responsibilities
- Processing of sale orders timeously (Data validation/capturing). Sales orders get processed automatically via EDI, but need to be checked and verified
- Ensure order corresponds with the ranging document (correct product for store)
- Ensure orders correspond with minimum order value (MOV) guidelines
- Ensure invoices are not issued for out-of-stock products
- Process and manage Claims and Returns
- Processing and managing of quotes for customers
- Monitoring customer portals for new orders, claims and stock levels.
- Back-order maintenance and liaising with client. This will include stock updates, etc.
- Ensure customers receive invoices via email
- Capture all unavailable or out of stock items
- Track order delivers and rejections
- Managing queries with stores and warehouses
- Provide support to the finance and debtors function
- Manage key operational reports and ascertain compliance with established key performance indicators
- Maintain customers, customer master files, and sales records up to date
- Schedule order extensions with replenishment department at store
- Create invoices and other customer-facing documents
- Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions
- Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile
- Provide support to Sales Manager, Key Accounts and other Sales Representatives
