Sales Administrator (Contract)

Duties & Responsibilities

Managing the sales order receipts email inbox and dissemination to the correct capturer of orders
Processing of product orders
Processing invoices for all sales transactions
Administration: with special consideration to filing of sales orders and POD's (proof of delivery) in full
Working closely with Operations team
Supporting the sales force with general operations to help reach the team's objectives.
Generate Daily sales reports and Open Order Reports to Management
Handling phone calls from customers and / or Sales Agents & handling these in a professional manner
Communicating internally important feedback from customers
Checks inventory to make sure requested product is available
Computes price and any appropriate discounts
Handles customer complaints
Prepares contracts and invoices as well as Pro-forma invoices and quotes
Verifies customer information is correct and up-to-date
Checks customer account for credit and outstanding payments
Informs customer of shipping date and any possible delays
Notifies appropriate department of order and shipping date
Monitors system for any variances in pricing and customer conditions and reports these to therespective Line Manager
Reviews orders for accuracy and completion
Strives to sell customer additional merchandise
May be required to send daily sales order reports to key functions such as Logistics / Sales Manager /Finance departments
Communicate via various mediums such as but not limited to, e-mail, telephone and in person withexternal customers as well as the Sales Agents and / or Direct Sales representatives of the organisation
Work towards Sales targets that have been set for the company by ensuring all orders are capturedtimeously and with the necessary speed and accuracy as key goals