Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
- Grade 12/Standard 10/NQF4/Matric
- Relevant FAIS and RE qualification
- Minimum 3 Years in the short-term sales environment
- Excellent Knowledge of Sales and Processes
- Must be highly profcient in dealing with clients at all levels
- Excellent administrative skills and knoweldge of Microsoft Office
- Proven Sales Track Record
- Results Oriented
- Excellent communication and leadership skills
- Good attendance record is essential
- Must be reliable
- Self-motivated and desire to excel
- Analyitical and organised
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and attention to detail
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
