Sales & Support VA

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions this role may be a perfect fit.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

• When selecting the position during your application, please choose Brand Concierge from the list of available roles.
• In the application form, youll be asked for an application code please enter SSVA in that field.

Key Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.