Company Values
- We commit to the wellbeing of our team.
- We work with a positive attitude.
- We believe in our team.
Customer Service & Sales
- Acknowledge every customer within 30 seconds.
- Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
- Establish your customers needs and use your technical knowledge to demonstrate benefits to meet those needs.
- Close the sale & secure add on sales.
- Invite your customer to back & turn them into Birkenstock fans.
- Monitor your daily sales against your individual budget every few hours.
- Replenish footwear, apparel and accessories from the storeroom daily.
- Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
- Ensure stock entries in the POS systems are accurate.
- Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
- Assist the manager with open and closing the store.
- Your training is your responsibility.
- Ensure you are allocated a buddy initially & that you learn from them.
- You must attend quarterly training sessions & complete the assessments.
- Ensure you receive monthly feedback from your manager.
- Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
- These are essential as they will determine your eligible for promotions.
- Observe the store & maintain stock presentation in accordance with the Birkenstock standards.
- Ensure sizes are replenished.
- Assist the team to change the windows/ Mannequins fortnightly.
- Ensure POS materials are stored in the area to avoid damage.
- Grade 12 or Equivalent
- Min. 6 months customers services experience
- Birkenstock knowledge advantageous
