Sales Consultant(Afrikaans Speaking)

JOB PURPOSE

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on

growth of the brand.

Responsibilities

Customer Relationships Development

Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering tomandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

Schedule callback and enter relevant information into the customer relationship

management system after each contact with a customer to create a call plan and

to ensure that the organization has quality data to enable effective customer

retention and business development activities.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards

of quality and timeliness; use performance management systems to improve

personal performance to meet SLA.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures, external

regulations which is facilitated by the online training system and tracked by a

formal assessment.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and

recommendations from existing customers.

EDUCATION

General Education

Matric / Grade 12 or SAQA Accredited Equivalent (essential)

Regulatory Exam 5 (advantageous)

Experience

General Experience

Additional Information

1 year telephonic sales experience (essential)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and

its subsidiaries with certified evidence that their qualification(s) meet the

equivalent NQF level required for this role at time of application. As a registered

Financial Service Provider, we are mandated to ensure that all our

representatives are and remain fit and proper at all times. By applying for this

role, you consent to having your relevant qualification and or accreditation or

confirm that you are working towards meeting the competency requirements.

You further consent to the relevant information being verified.

#AM