Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the worlds largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Groups success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.
Job Overview
To sell branded items to customers whilst maintaining excellent customer service in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.
Key Duties And Responsibilities
Sales and marketing activities:
- Ensure agreed monthly sales and GP targets are met.
- Apply appropriate questioning and listening techniques according to customer needs.
- Raise pick slip timeously and invoice.
- Assist in all marketing activities, informing customers of special parts sales or promotions.
- Qualify new customers and assist in verifying account identification.
- Increase parts customer base by identifying potential customers and inform management.
- Ensure boutique is stocked and that stock is displayed in such a manner to maximise sales.
- Order stock timeously as discussed and agreed with the Parts Manager.
- Ensure that customer information and vehicle vin number is captured accurately on Kerridge and invoices.
- Process all requests for credits timeously.
- Ensure payment is received before any parts are released.
- Follow-up on all backorder parts and keep customers informed.
- Receive and store boutique stock in a safe lockup area.
- Ensure that relevant documentation is accurately filed.
- Ensure DRT procedure is followed at all times.
- Ensure deposits are paid prior to ordering any non-returnable parts.
- Ensure customers verify parts required by way of marking the required parts on a diagram.
- Conduct regular stock takes of boutique stock.
- Ensure strict access/key control into cash drawer/speed point.
- Lock cash and receipt books away safely.
- Inform management of any suspicious or doubtful payment.
- Receive payments (i.e. cash, cheques or credit cards).
- Process according to agreed procedures and supply receipts to customers.
- Bank all monies received daily according to Group procedures.
- Obtain relevant bank codes on cheques and credit card authorizations.
- Receive and verify all monies received from COD deliveries and receipt accordingly.
- Attend to walk in customers and telephonic enquiries promptly and efficiently.
- Maintain professionalism at all times.
- Ensure high levels of customer satisfaction.
- Maintain the companys corporate image and reputation at all times.
- Carries out any other lawful and reasonable instruction as issued by line manager or any other person authorized to do so and within scope ability, skill and knowledge.
- Minimum requirement: Grade 12 / NQF Level 4. A diploma is advantageous..
- 1-2 years experience as a Sales Executive.
Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:
- Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
- Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.
#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!
At Daimler Truck we are united in our purpose: We work for all who keep the world moving. Our impact as a global transportation company depends entirely on the contribution of each individual.
We believe that our individual strengths lead to the best team performance. Together, we create an inclusive culture where a deep sense of belonging fuels innovation and growth.
We welcome applications from everyone, people of all cultures and genders, different generations and phases of life, and people with disabilities. You can be your true self at Daimler Truck.
