Sales Support Generalist - German

Job Summary

To provide assistance in any of the 3 Event Support functions Data Management, Event Relations and Event Support

Data Management the team will manage and maintain the RX database which may include but is not limited to lead generation, data

enrichment, data cleansing and data validation

Event Relations the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites,

information dissemination, data verification, pre / post-show survey and matchmaking

Event Support the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events

Accountabilities

• Data Management:

Generate leads for our events based on show brief provided by BU

Enrich current database through internet research

Update or remove existing contacts on the database through internet research

Validate existing contacts / leads on our database

• Event Relations:

Execute campaigns to invite visitors to our event

Proactively calls visitors or exhibitors to disseminate information

Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

• Event Support:

Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

Proactively seek out information about each show to be able to provide accurate information to customers

Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a

supplier of choice

Ensure all communication, written or verbal is clear, concise, polite and informative

Provide ad-hoc support to show teams

Take ownership of queries from start to finish

Ensure tasks and workload are completed to agreed SLA

Job Specifications

Core Competencies

• Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
• Data and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry specific trends and demographics
• Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flows
• Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills
• Campaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platforms

Hard/Technical, Soft Skills And Complimentary Skills

• Basic knowledge in Microsoft Word, Excel and Powerpoint
• Strong analytical, quantitative and deductive reasoning skills
• Keen attention to details
• Strong verbal and written communication skills
• Able to handle objections from customer
• Excellent customer service skills
• Project Coordination
• Stakeholder Management
• Proficient in German and / or French

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120..

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