- Uturn Homeless Ministries
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Job Description
This position
We are seeking a Salesforce Consultant with strong business analysis skills and a passion for helping non-profit organizations succeed. In this role, you will work closely with non-profit clients to understand their operational challenges, design solutions using Salesforce, and guide them through successful implementations. While Salesforce certification is not required, a solid understanding of information systems and the ability to learn quickly are essential.
Background
Connect Solutions are a Salesforce consulting and implementation partner for non-profit organisations. We specialise in supporting non-profit organisations to leverage the power of the Salesforce platform to improve their customer relationship management (CRM) and monitoring and evaluation (M&E). Since Connect Solutions was founded in 2010, we have completed more than 150 projects for 70 different organisation within South Africa and internationally.
One of the main benefits of Connect Solutions, is that is owned and run as a Social Franchise of U-turn with profits supporting U-turns work to give homeless people the skills to overcome homelessness. U-turn believes that every homeless individual should have access to an effective pathway that addresses their physical, spiritual, and emotional needs so they can leave the streets and become a long-term productive member of society. The programme is yielding wonderful results. Candidates typically graduate into open market employment and show a 85% long term success rate! Connect Solutions provide training internships for candidates on the U-turn programme providing them a pathway into web development and other tech jobs.
Service Centres
U-turns Service Centres provide services to people living on the streets in order to prepare them for and to support them on a journey of change. This includes providing food and clothing (and in some cases access to a shower and a bed for the night), therapeutic and development based interventions, and recovery support for those struggling with addiction. The ultimate aim of the Service Centre is to prepare individuals to participate in our work-based rehabilitation programme.
Work-readiness programme
The work-readiness programme provides work-based rehabilitation and skills development training to prepare clients for integration into employment and the community. One day per week, each client attends a training day where they access group therapy delivered by an interdisciplinary team,
individual counselling and input using a specially designed curriculum. This cycle of learning and application continues for as long as needed (average 18 months). Case-managers coordinate the intervention programme for the clients and work in close-collaboration with the worksite managers.
Transitional Accommodation
We run transitional accommodation enabling clients on Work-readiness to move into group homes when leaving homeless shelters. These homes are managed by a house-manager who, along with therapeutic staff and works-site managers assist clients along the full Life Change journey.
Social Enterprises
Actual work-experience largely takes place within our social enterprises. U-turns social enterprises comprise an extensive retail network connected to our Charity Stores as well as other companies owned by, or in partnership with, U-turn.
Roles and Responsibilities
- Work with non-profit stakeholders to gather and analyse business requirements and translate them into effective Salesforce solutions.
- Configure and customize Salesforce to meet client needs, including managing objects, fields, workflows, and reports.
- Provide guidance on best practices for data management, process automation, and system adoption.
- Design and implement automation solutions using Salesforce Flow to improve efficiency and streamline processes.
- Assist with user training, documentation, and post-implementation support to ensure successful adoption.
- Stay up to date with Salesforce advancements and continuously enhance your knowledge to provide innovative solutions.
- Collaborate with internal teams, partners, and vendors to deliver high-quality implementations.
- Become a certified Salesforce consultant and maintain certification.
Experience and Skills
- Experience in business analysis, systems analysis, or a related field, preferably in a non-profit or consulting environment.
- Understanding of information systems, data structures, and CRM concepts.
- Strong problem-solving skills with the ability to translate business needs into technical solutions.
- Excellent communication and stakeholder management skills.
- Ability to learn quickly and adapt to new technologies and methodologies.
- Passion for U-turns mission and values.
- Strong leadership with a collaborative mind-set.
- Adaptability and resilience in a dynamic, fast-paced environment.
- If in recovery - actively engaged in own ongoing recovery, accessing accountability support and practicing recovery behaviour
- If employed as a Professional - affiliation with professional board, continued personal development and accessing supervision
- Gospel orientation - connected to a local fellowship of believers, reading the Bible and grounded in Gospel-motivated Social Action
Candidates interested in this position should apply online from the link below. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge skills set outlined above. Please note that applications without a letter of motivation will not be considered.
Apply Here
If you have not heard from us within 4 weeks, please consider your application unsuccessful.
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