Role Overview
The Sales Representative will be responsible for the day-to-day sales activities and client support in the designated area. This includes maintaining existing accounts, acquiring new customers, managing complaints, and contributing to overall business development efforts.
Scope Of Responsibilities 2. Customer Service 3. Administration 4. Other Responsibilities
- Sales
- Responsible for meeting and exceeding sales budgets in the area of responsibility.
- Build and sustain long-term customer relationships.
- Actively seek new business through cold calling and lead generation.
- Conduct market research to understand and target key clients.
- Provide customers with PPE solutions tailored to their operational needs.
- Assist clients with product selection and ensure accurate order placement.
- Manage and resolve client complaints promptly and professionally.
- Oversee the follow-through of each order from quotation to delivery and invoicing.
- Maintain and submit weekly and quarterly sales reports and presentations.
- Submit quotes and tenders accurately and timeously.
- Plan weekly activities efficiently to maximise productivity.
- Provide PPE training to customers and end-users at client level.
- Plan and attend customer appointments and site visitations regularly.
- Achieve annual and monthly budgets as agreed upon with management.
- Submit detailed weekly reports on daily sales activities and client interactions.
- Compile and submit monthly reports that include competitor analysis, sales performance, and customer insights.
- Attend all internal and external training sessions to build product knowledge and improve sales techniques.
- Generate quotations and ensure timely follow-up until stock is invoiced and delivered.
- Provide professional and solution-oriented customer service at all times.
- Attend and participate in weekly sales meetings with branch and sales management.
QUALIFICATIONS
- Matric / Grade 12 essential, with Mathematics or Business Economics
- Sales and Marketing qualification / diploma ideally sought
- Occupational Health Courses would be advantageous
- Good references
- Computer literate: Excel, Word, PowerPoint
- Minimum of three years Sales experience
- Some PPE (Personal Protective Equipment) experience advantageous
- Solid sales track record
- Must be able to construct sales, product, and customer plans
- Be able to work independently and with people
- Honest, hard-working, and prepared to go the extra mile
- Willing to work abnormal hours occasionally
- Good negotiation, communication, administration, and presentation skills
- Requirement to meet deadlines and set goals
- Written communication and conceptualising skills
- Persistence in increasing market share
- Must be able to overcome challenges and solve problems
- Think out of the box and be creative
