Service Contract Manager - M2

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

Job Description

Provides technical support in Electrical and Mechanical Maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost-efficiency performance and customer relations, and teamwork.

Key Performance Areas

• Plan, prioritize, and schedule the teams activities so that resources are used effectively and that work schedules and targets are met.
• Monitor the status of sales and services activities to identify problem areas and adapt procedures to improve the overall performance of the team.
• Liaise with functional or operational area managers (for example in sales, marketing, HR, finance, supply and logistics) to ensure that sales and services activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
• Oversee the most complex, large or difficult contracts to maintain positive customer relations.
• Lead, direct, evaluate and develop contract management professionals team so that activities are completed accurately and on time.

Profile required:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Section 13 Trade Certificate Millwright
• Proof of Training / Modules/POE/Proof of apprenticeship
• Basic Computer literacy, Microsoft Excel, word, PowerPoint and Outlook
• English proficiency
• Certificate/diploma / degree in business management
• Must have Flameproof
• Must have Gas Testing
• Relevant mining experience (5 years)
• Underground mining environment in the production section
• Will be required to work shifts and be away from home for the duration of the shift.
• Need to be medically fit
• Will be required to work in a difficult mining environment
• Must have a valid Car Drivers license
• Must have own transport

How To Apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

If you have any further queries, please contact us on 0800 331 331

Applications close: 28 November 2023

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.