Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
What will you do?
The incumbent is responsible for providing excellent service by efficiently assisting clients with plan advice on medical aid, GAP cover, primary care and maintaining good relationships with our stakeholders. Assist with new applications and escalations.
Key Responsibilities
- Provide an effective and efficient administrative channel between clients and service providers.
- Must demonstrate a good understanding of all medical scheme options and benefits, primary healthcare insurance, gap cover and loyalty programs.
- Must provide, multiple query resolutions, ability to communicate effectively in both written and verbal communication.
- Manage escalated admin and other requirements from service providers for clients.
- Assists with call centre in-bound and out-bound client calls.
- Provide timeous feedback and resolution.
- Keep ongoing records on internal CRM systems.
- Assist with application forms, process and queries.
- Frequent follow up with clients.
- Assist with internal projects.
- Industry related Degree (NQF level 5) is advantageous
- Experience in a similar healthcare environment is required
- Regulatory Examination RE5 is a requirement
- Accreditation with the Council for Medical Schemes is advantageous
- Experience in managing customer relationships
- Experience in handling customer complaints
- Strong knowledge of medical scheme product and processes.
- Strong knowledge of Internal and external processes including service level commitments.
- Knowledge of relevant escalation channels.
- Knowledge in managing and co-ordinating escalations from stakeholders.
- Experience in managing customer relationships
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Broker tools experience advantageous
- Knowledge of industry regulations e.g. POPI and TCF
Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
Courage - Stepping up to address difficult issues, saying what needs to be said.
Ensures Accountability - Holding self and others accountable to meet commitments.
Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals
Core Competencies
Cultivates Innovation by creating new and better ways for the organisation to be successful.
Client Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. The closing date for applications is 21 February 2023.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
