We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.
One shared culture:
- Multi-disciplinary teams working together on challenges and masterfully delivering award-winning, cutting-edge
- An informal atmosphere where leaders are accessible to problem-solve or provide support in person or remotely
- Your personal wellbeing is front and center with a commitment to making you feel comfortable
Job Summary
The Scrum Master enables high-performing, self-organising, cross-functional delivery teams by driving Agile excellence, removing impediments, and promoting a culture of transparency, continuous improvement, and flow efficiency.
Operating as a servant-leader, the Scrum Master partners closely with Product Owners, Lead Developers, Chapter Leads, and the Head of Engineering to ensure delivery predictability, healthy team dynamics, and alignment to Titans Product Operating Model. This role is responsible for embedding Agile practices, facilitating sprint ceremonies, supporting team health, and providing data-driven insights that improve delivery outcomes across the engineering organisation.
The Scrum Master also acts as a cross-team facilitator, identifying systemic blockers, surfacing risks, and championing improvements in collaboration, refinement quality, backlog readiness, and engineering/process consistency.
Required Skills
- Agile & Delivery Skills
- Deep understanding of Agile frameworks (Scrum, Kanban) and scaling patterns (SAFe, LeSS, Nexus beneficial)
- Strong practical experience facilitating end-to-end Agile ceremonies: planning, refinement, stand-ups, reviews, and retros
- Expertise in flow metrics: velocity, cycle time, WIP, throughput, lead time, blocker clustering, predictability trends
- Skilled in coaching teams on definition of ready (DoR), definition of done (DoD), estimation techniques, and backlog hygiene
- Ability to identify delivery bottlenecks, coordinate dependencies, and resolve or escalate impediments quickly
- Soft Skills
- Excellent communicator with strong conflict resolution, facilitation, and coaching abilities
- High emotional intelligence with a passion for team wellbeing and psychological safety
- Skilled at building trust with engineering, product, and leadership stakeholders
- Proven ability to foster continuous improvement and guide teams through change
- Strong organisational and analytical capabilities, with a data-driven mindset
- Tools
- Practical experience with Azure DevOps or Jira (boards, queries, dashboards)
- Ability to build and interpret delivery metrics dashboards
- Familiarity with CI/CD concepts and software delivery pipelines (for context when raising risks)
- Agile Delivery Leadership
- Facilitate all Scrum ceremonies efficiently, ensuring clear purpose, outcomes, and continuous improvement
- Ensure sprint planning is effective with clear goals, refined backlog items, realistic capacity, and visible dependencies
- Maintain focus on flow: reduce blockers, manage WIP, highlight bottlenecks, and support stable velocity trends
- Shield the team from external interruptions and work with stakeholders to maintain focus on committed work
- Team Health & Coaching
- Promote psychological safety, collaboration, and healthy team behaviour
- Coach the team on Agile principles, practices, and mindset aligned with Titans delivery expectations
- Conduct team health assessments, facilitate conflict resolution, and promote proactive communication
- Support Lead Developers and Chapter Leads in nurturing strong engineering practices within the squad
- Team Performance Monitoring & Reporting
- Monitor and report on team performance, including metrics such as velocity, predictability, quality trends, and delivery blockers
- Proactively identify delivery bottlenecks or performance dips, and coach the team through improvements
- Use delivery and behavioral data to foster a culture of transparent performance and outcome ownership
- Backlog & Refinement Quality
- Partner with Product Owners to ensure backlog items meet Definition of Ready
- Promote high-quality acceptance criteria and ensure the team has considered relevant quality constraints (including any applicable NFRs) as defined by engineering and architecture
- Support estimation practices (e.g., Story Points, T-Shirt Sizing) and ensure alignment across the squad
- Highlight gaps in refinement and ensure adequate future sprint readiness
- Risk, Dependency & Impediment Management
- Identify risks early and surface them to Product Owners, Lead Developers, and the Head of Engineering
- Manage cross-squad dependencies by coordinating with other Scrum Masters, Chapter Leads, and Architects
- Remove or escalate impediments swiftly to avoid delivery disruption
- Track patterns of blockers, impediments, and delivery anti-patterns for continuous improvement
- Delivery Metrics & Reporting
- Maintain and analyse sprint and flow metrics, including velocity, cycle time, throughput, and rollover trends
- Provide data-driven insights to the team and leadership, highlighting progress, risks, and improvement opportunities
- Champion transparency through dashboards and meaningful reporting that reflects delivery health and predictability
- Continuous Improvement
- Facilitate retrospectives that drive actionable improvement, track follow-through, and measure impact
- Collaborate with Chapter Leads by reinforcing agreed engineering practices within the team, promoting adherence to ways of working, and encouraging continuous improvement that supports better engineering outcomes
- Contribute to shared learning by surfacing recurring delivery patterns and collaborating with other Scrum Masters and Chapter Leads on improvements that benefit multiple squads
- Introduce Agile techniques to enhance predictability, flow, collaboration, and team engagement
- Bachelors degree in Computer Science, Information Systems, Business, or equivalent experience
- 4+ years of experience as a Scrum Master or Agile facilitator in a software engineering environment
- Certification in Agile/Scrum (CSM, PSM, PMI-ACP, SAFe) preferred
- Experience working in cross-functional product teams with engineers, QAs, DevOps, and product managers
- Strong understanding of modern SDLC practices, CI/CD pipelines, DevOps culture, and cloud-based delivery contexts
- Experience in regulated industries (financial services) is advantageous
- Familiarity with ITIL, service management, or operational support concepts beneficial
Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
Creativity we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
Commitment we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
Collaboration we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.
Terms
- Competitive salary we keep up with the latest market trends and strive to pay competitively
- Competitive holiday leave 20+ days annual leave (earn an extra day for every year worked, up to 3 extra days)
- Performance-related discretionary annual bonus
- Retirement, Risk, and Medical-Aid contribution we will contribute to a medical aid of your choosing
- Training budget allowance for further study or attending conferences, including paid days off to study
- Hybrid offices - located in Century City ,Cape Town
