Senior Administrator

About the Role
As a Retirement Fund Administrator, you will manage end-to-end fund administration processes, including claims, reconciliations, and reporting. This role requires a multiskilled professional with strong problem-solving abilities, leadership qualities, and the ability to work under pressure while maintaining accuracy and compliance.

Key Responsibilities

• Process all types of claims and Section 14 transfers
• Monthly contribution reconciliations for Pension & Provident Funds
• Maintain member data and ensure Section 13(a) compliance
• Prepare and check administration reports, benefit statements, and monthly reporting
• Handle tax directives, home loans, and single premium transfers
• Perform bookkeeper reconciliations and daily switches
• Clear emails and queries promptly
• Train junior staff and assist in process improvement
• Embrace and implement Treating Customers Fairly (TCF)principles

Education

• Grade 12 (Matric)
• Retirement fund qualification (completed or in progress) or equivalent
• Familiarity with AF systems (AF Online, AF Connect, Khanya) advantageous

Experience

• Minimum 3 years experience in retirement fund administration
• In-depth understanding of fund liquidations
• Strong knowledge of Excel and reporting tools
• Ability to manage complex processes and meet strict deadlines

Skills & Competencies

• Decision-making and planning under pressure
• Strong organizational and diary management skills
• Problem-solving and analytical thinking
• Excellent verbal and written communication
• Ability to present in client meetings and training sessions
• Leadership and accountability for fund portfolios

Why Join Alexforbes?
At Alexforbes, we dont just offer jobs - we build careers. Heres what makes us stand out:
Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team thats shaping the future of financial services.