The Senior Client Services Consultant must have at least 5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications. A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the [URL Removed] know that we are all in this together and work is an important part of life so it should be fun. A positive attitude and sense of humour is required.
Duties And Responsibilities
The Senior Client Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit's client portfolio, including but not limited to:
- Design and implement projects as per client requirements and project scope
- Infrastructure security analysis and reporting
- Client documentation and policy design
- Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
- Good general understanding of the ITIL Framework and ITSM Systems
- Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare
- Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
- Must have a good understanding of network security, malware/ransomware prevention.
- Assist / mentor junior consultants and host technical workshops for the team
- Be able to analyse / review processes and operating procedures and provide innovative feedback and recommendations.
- Provide high level of support on Windows Servers, workstations, and laptops
- Be part of a highly motivated, fast pace, and self-managed team, delivering support and project services to SLA client base
- Provide professional, concise communication with team members and customers
- Microsoft roll-based certifications
- Server/Network Support
- Cloud technologies
- Projects and Client services consulting
