Senior Customer Success Manager - Influencer Marketing

The purpose of this role is to ensure the success of Humanz customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

The role requires the following skills:

• Previous experience in the management of influencer marketing campaigns;
  
  
• Great account & relationship management skills, including previous experience;
  
  
• Great campaign reporting and written communication skills;
  
  
• Good marketing strategy and creative skills;
  
  
• Good financial & operational management skills;
  
  
• Able to work independently within a small but dynamic team.
  
  

Core focus & responsibilities:

• Create strategies and creative concepts for influencer campaigns;
  
  
• Identify the most suitable influencers and verify them via Humanz;
  
  
• Contact influencers, brief them and manage them during campaigns;
  
  
• Ensure campaign targets are met within agreed budgets and costs;
  
  
• Compile campaign reports;
  
  
• Act the as the primary point of contact with clients, guiding them, and
  communicating progress throughout;
  
• Assist new customers and influencers with their on-boarding;
  
  
• Answer questions and queries from customers and influencers;
  
  
• Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;
  
  
• Report on completion of work, revenue and costs within the Humanz backoffice;
  
  
• Assist the CEO with other operational requirements within this growing
  business.
  

Your main KPIs are :

• Retain your customers by delivering high quality campaigns and programs for them;
  
  
• Grow spend from your customers by upselling or proposing new ideas to them;
  
  
• Deliver campaigns or programs that can be turned into case studies for the business;
  
  
• Develop skills from the team members reporting to you;
  
  
• Contribute positively to the work environment/culture and the team, in line with the companys values. Be a nice human!
  
  

Requirements

• 3-4 + years experience in Client Service (majority being in influencer marketing)
  
  
• Strong existing network within influencer marketing industry
  
  
• SAAS industry experience a plus