Model: Hybrid
Responsibilities:
- Windows Server OS Management:
- Administer and manage Windows Server 2012, 2016, 2019, and 2022 environments.
- Perform regular patching using SCCM/Adaptiva and remediate failed updates.
- Service Desk Operations:
- Administer ServiceNow (SNOW) for daily incident updates.
- Accept, assign, and manage incidents, tasks, and changes.
- Monitoring and Reporting:
- Utilize UIM Monitoring Tool (Grafana) for server metrics and utilization.
- Use Azure Log Analytics and PowerBI for generating reports.
- Virtualization:
- Administer and optimize VMWare environments.
- Manage OVM environments.
- Physical Server Access:
- Access and manage Dell (iDRAC) and HP (iLO) servers.
- Documentation:
- Update Standard Operating Procedures (SOP) documentation on Confluence.
- PowerShell Scripting:
- Run scripts and one-liner commands for various administrative tasks.
- Troubleshooting:
- Resolve issues related to offline servers, failing patches, resource over-utilization, DHCP, DNS, blocked ports, and server/directory access.
- Vulnerability Remediation:
- Address VMWare tools and security risks (e.g., Sweet32) as requested by the business.
- Standby Duties:
- Participate in a standby rotation (usually one week per month).
- Collaboration:
- Manage tasks on Jira and log support tickets with Microsoft.
- Collaborate with other teams (Virtualization, Backup/Storage, AD, CSO, etc.).
- Proven experience as a Systems Administrator or similar role.
- Strong knowledge of Windows Server OS (2012, 2016, 2019, 2022).
- Experience with SCCM/Adaptiva for patch management.
- Proficiency in ServiceNow (SNOW) administration.
- Familiarity with UIM Monitoring Tool (Grafana), Azure Log Analytics, and PowerBI.
- Hands-on experience with VMWare and OVM environments.
- Knowledge of Dell (iDRAC) and HP (iLO) server management.
- Proficiency in PowerShell scripting.
- Strong troubleshooting skills.
- Experience with vulnerability remediation.
- Excellent documentation skills.
- Ability to work in a team and collaborate with various departments.
- Willingness to participate in standby duties.
