Senior Manager: Information, Communication Technology

Role purpose

Responsible for leading the development, implementation, and maintenance of the organization's information and communication technology (ICT) strategy, infrastructure, and services. This role ensures alignment of ICT with business objectives, manages ICT budgets, and oversees ICT team.

Specific Duties

ICT Strategy Development and Implementation

Develop and implement an ICT strategy aligned with FoodBev SETAs business objectives.

Conduct regular assessments of technological advancements to enhance operational efficiency.

Establish and review ICT policies and procedures to ensure alignment with organizational goals.

ICT Governance and Compliance

Ensure compliance with relevant ICT governance frameworks, laws, and standards (e.g., POPIA, GDPR).

Monitor and report on ICT risk and ensure the implementation of mitigation plans.

Develop disaster recovery and business continuity plans.

ICT Operations Management

Oversee the operation and maintenance of the organizations ICT infrastructure, including hardware, software, and networks.

Ensure high system availability and efficient performance of ICT services.

Manage user support through the helpdesk team and ensure timely resolution of issues.

ICT Projects and Digital Transformation

Lead ICT projects to enhance digital transformation and innovation.

Plan, execute, and monitor ICT project delivery within scope, time, and budget.

Evaluate and implement emerging technologies to drive process improvements.

Cybersecurity and Data Management

Develop and implement a cybersecurity strategy to protect organizational assets.

Ensure robust data management practices, including secure storage, access control, and regular backups.

Conduct periodic cybersecurity audits and awareness training.

Knowledge/Records Management

Oversee the implementation and maintenance of records management systems.

Ensure compliance with legislative requirements for document retention and disposal.

Promote knowledge sharing and maintain institutional memory.

Stakeholder and Vendor Management

Manage relationships with ICT vendors and service providers.

Negotiate, review and manage ICT service level agreements (SLAs).

Collaborate with internal stakeholders to ensure ICT solutions meet business needs

Budgeting and Resource Management

Develop and manage the ICT budget in line with organizational objectives.

Optimize resource allocation and control ICT expenditure.

Forecast future ICT resource requirements and plan accordingly.

Leadership and Team Management

Provide leadership and guidance to the ICT team.

Conduct regular performance reviews and identify staff development needs.

Foster a collaborative and innovative team culture.

Recommend training for staff and ensure training is conducted and competencies are regularly tested.

Reporting and Performance Monitoring

Provide regular reports to the CFO and other stakeholders on ICT performance.

Define and monitor key performance indicators (KPIs) for ICT services.

Conduct regular reviews of ICT strategies and operations for continuous improvement.

Risk Management and Compliance

Identify, assess, and mitigate ICT-related risks.

Ensure compliance with audit requirements and implement audit recommendations.

Maintain an up-to-date ICT risk register.

Support for Core SETA Mandate

Support initiatives that drive the achievement of FoodBev SETAs core mandate

Facilitate ICT solutions that enhance stakeholder engagement and service delivery.

Align ICT priorities with the needs of the SETA sector and government policies.