What will make you successful in this role?
- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team and Advice Partner in the distribution business
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements.
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment.
- Ensure the availability, reliability, and performance of all IT systems and infrastructure, including servers, storage, networking, and applications.
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives.
- Identify and manage risks related to IT operations and support services, developing and implementing appropriate mitigation strategies.
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed.
- Provide regular reporting on IT operations and support services, including performance metrics and KPIs to senior management.
- Manage the BAs responsible for requirements gathering, solution design, and testing for Advice Management tools.
- Ensure that Advice Management tools are kept aligned with business and legislative changes.
- Bachelor's degree in computer science or a related field, or equivalent work experience.
- BSC IT or IT Information Technology qualification.
- Certified in ITIL.
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role.
- Experience in financial services or a related industry is preferred.
- Strong technical expertise in IT infrastructure and systems, including servers, storage, networking, and applications.
- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff.
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organization.
- Being resilient.
- Cultivates Innovation.
- Customer Focus.
- Drives results.
- Effective at building partnerships.
- Analytical with an eye to enhance systems and processes.
- Willing to influence the thinking of stakeholders.
- Comfortable having to collaborate with various role-players.
- Able to maintain performance under pressure.
- Effective leadership skills.
