KEY PERFORMANCE AREAS
- Proactively monitoring the performance of High Availability network environments.
- Cisco based Network Support / Troubleshooting for WAN and LAN connectivity, routers, firewalls, unified communications, and security.
- Interact with internal IT teams to resolve network issues quickly and promptly.
- Evaluate, test, recommend, and implement specific network solutions.
- Perform engineering, design and technical support for key customers.
- Manage vendors resolve Network related issues.
- Resolve inefficiencies and network performance issues.
- Delivering results in support of achieving Service Level Agreements.
- Manage small to medium sized projects according to agreed upon budgets and schedules.
- Perform preventive maintenance, perform software/hardware upgrades.
- Assist in the design and implementation of complex local and wide-area networks.
- Develop and maintain Network Policy and Procedures.
- Document network processes, reports and metrics as required.
- Identify new technologies to improve existing network infrastructure
Provide 24 x 7 systems support on a rotating schedule
EDUCATION, SKILLS AND EXPERIENCE
- Relevant Cisco Certifications (CCNA, CCNP, CCIE, etc.)
- 3-5+ years of Cisco Voice/ Unified Communications Support experience
- 5+ years network engineering experience including LAN/WAN, Routing, Switching, Firewall, and Unified Communications troubleshooting
- 3 Years’ experience on BlueCoat proxy servers
- Strong experience with various networking protocols
- Strong knowledge of network monitoring systems
- Strong track record of finding resolutions to network performance issues quickly
BEHAVIOURAL COMPETENCIES
- Impact and Influence - Calculates impact of action or words, anticipates and prepares for others’ reactions
- Organisational Commitment - Aligns own priorities with the organisational goals
- Commitment to Professional learning - Finds out and permanently scans what the latest trends are in the local market (what other organisations’ practices are, new technologies, etc)
- Teamwork - Encourages and Helps Others
- Analytical thinking - Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them
- Achievement orientation - Sets and Works to Meet Challenging Goals
- Commitment to professional learning - Keeps Current With Global Trends
- Tenacity - Persistence, drive and determination to meet and overcome challenges in order to achieve department and company goals
- Customer Service - Addresses Underlying Customer Needs
- Flexibility - Adapts Tactics
Initiative - Acts 4–12 Months Ahead
