Do you want to join a company with award-winning training and world-class service guideline
sto help you achieve success, growth, and continued learning
?
If so, this may be the opportunity youve been searching fo
r.
In this role, you will support the Service Team Managers in enhancing both the client experie
nceand associate development. You carry the weight of ADPs service reputation and cli
entsatisfaction in your han
ds.The nature of your job is to process payrolls of elite clients, and or those with complica
tedsetups and / or those in hyper care or at ri
sk.Every day will be challenging because the requests you receive will vary. You will be required
toprovide solutions through investigation and identification which will keep things interesti
ng, and our top-ranked training will help to set you up for succe
ss!To thrive in this role, you will have to use your excellent relationship management and techni
calskills to improve client relationships and satisfaction for business sustainability and grow
th.Pace should not scare you. We also have a healthy dose of fun. Not only can you find a car
eerhere but friendships that last in a company that values inclusi
o
n.
To learn more about Client Services at ADP, watch h
ere:https://adp.careers/Client_Services_Vi
deos
WHAT YOULL DO: Responsibil
itiesWhat you can expect on a typical
day:o Processes complex and / or elite payrolls in compliance with legisla
tion.o Aligns clients to ADP standard processes and methodo
logy.o Ensures all internal systems, tools, and efficiencies are set up and functioning opti
mallyo Assists with complex and technical projects within Ser
viceso Improves payroll processes for the benefit of clients and associ
ates.o Monitors compliance and initiates the improvement of internal systems and processes, implements payroll best practices, and identifies potential risks to cli
ents.o Drives NPS scores by stablising high risk clients through improved customer ser
vice.o Coaches and develops current associates guided by Service Team Managers assessments and recommendations as well as on-boarding of new associ
ates.o Serves as subject matter expert for technical enqui
r
ies. TO SUCCEED IN THIS
ROLE:Qualificat
- ions:A diploma / degree in commerce / human resources or any related qualification / experi
- ence:5+ years payroll experience handling complex set-ups / elite clients on Sage300 a
- stemsExperience in a Payroll Outsourcing environment esse
- utes:Effective problem-solving s
- killsEffective relationship management s
- killsIn-depth SA payroll know
- ledgeKnowledge of SA payroll tax legisl
- ationKnowledge of SA labour legisl
- ationAbility to work independ
- hese:Knowledge of other African countries payroll tax legislation will be advanta
- geousEnd to end implementation experience within the HCM
pace YOU'LL LOVE WORKING HERE BECAUSE YOU
- CAN:Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insi
- ghts.Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experie
- nces.Grow your career in an agile, dynamic environment with plenty of opportunities to prog
- ress.Continuously learn through ongoing training, development, and mentorship opportuni
- ties.Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy
- ones.Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one ano
- ther.Join a company committed to giving back and generating a lasting, positiveimpact upon the communities in which we work and
- live.Get paid to pay it forward. Company-paid time off for volunteering for causes you care a
Salary Range: Market r
elatedWhat are you waiting for? Apply
today!
