Senior Policy Accounts Administrator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Policy Account Resolution

• Ensure that all monthly, quarterly, and annual reports are accurate and comply with company requirements.
• Approve payment requisitions and ensure that supporting documentation complies with company processes and standards and submit to Credit Control.
• Attend to complex account queries in compliance with company standards.
• Attend to general office administration in compliance with departmental requirements.
• Approve debit and credit production write offs on a daily basis as per mandate.
• Ensure all refunds have been processed and approved on a daily basis.
• Negotiate commitment to make interim payment arrangements with Distribution, Brokers and Clients.
• Timeously and continuously follow up on all unallocated cash with no supporting premium with Underwriting thereby ensuring cash clearing through raising of premium or refund back to the broker within a period not exceeding 60 days.
• Report on all outstanding account queries by notifying the respective Distribution Regional and Underwriting Management of all overdue premiums on a monthly basis by no later than the 7th of each month
• Timeously and continuously escalating to the team leader where no feedback is received on outstanding Premium Due List items.
• Timeously initiate cancellation process for outstanding premium in excess of 60 days on annual policies
• Follow a thorough premium collection process before initiating the cancellation process.
• Timeously and accurately Identify, investigate and resolve all premium discrepancies
• Ensure all outstanding queries are followed up daily/weekly to ensure timeous resolution.
• Assist in performing reconciliations on policies.
• Timeously and accurately resolve policy accounts queries

Additional Tasks

• Facilitate training of new (new joiners)
• Mentor new joiners in the department.
• Pilot new projects
• Assist Team Leader with Overseeing the team
• Run with IT testing requirements (generally on weekends)
• Perform ad hoc duties in the department upon request.
• Compile ad-hoc reports based on requirements.
• Assists in internal and external audits.
• First approval of Refunds
• Facilitate and service to resolve complex issues with internal and external stakeholders.

Experience, Knowledge & Skills Required.

• Grade 12 essential
• Diploma or Bachelors degree in commerce/accounting compulsory.
• 4 - 5 years experience in Credit Control role within the insurance industry.
• TIA system experience advantageous
• Good analytical and problem-solving skills.
• Good interpersonal and client relationship skills.
• Good communication skills (both verbal and written)
• Proven ability to work independently and proactively.
• Proven ability to suggest working solutions to a problem.
• Extensive knowledge and experience using the Microsoft Office suite,

Support the financial controlling department with economic and financial analysis necessary for the operational and strategic management of the company or the business unit. Prepare financial analysis, reports, and budget forecasts. Participate in the companys monthly and yearly closing. Contribute to the design and management of the budget process. Prevent inaccuracies in financial statements by setting up internal control systems and adopting proper policies for financial reporting. Review financial data periodically to ensure its fairness and completeness. Assist in special projects whenever asked.

Responsibilities

Financial Management and Control

Monitor and analyze data using established finance systems and protocols.

Insights and Reporting

Extract and combine data to generate standard reports.

Information and Business Advice

Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Solutions Analysis

Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.

Project Management

Support others by carrying out a range of project management activities.

Financial Policies, Guidelines, and Protocols

Assist with the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Accounting, Action Planning, Analytical Thinking, Budget Management, Data Analysis, Database Reporting, Data Compilation, Data Controls, Data Interpretations, Evaluating Information, Financial Acumen, Financial Auditing, Management Accounting, Report Review, Solution Analysis

Competencies

Business Insight

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

19 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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