Senior Project Manager - Microsoft, SDLC

Want to be a part of our team?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT

Purpose of the Job

Responsible for managing the day-to-day running and delivery of development projects and by consistently applying project management knowledge, skills and personal characteristics to deliver projects that meet stakeholder/client requirements.

Qualifications

• Advanced Project Management qualification with extensive related experience
• Agile Certifications
• Scrum Certification
• Prince 2 Certification

Required Experience

• Extensive experience in managing Software Development Lifecycle projects
• Extensive project or programme management experience preferably in a multi-national Professional Services environment
• Extensive client engagement experience
• Excellent understanding of the project or programme life cycle
• Excellent competency in project or programme change management
• Proven experience managing expectations when balancing alternatives against business and financial constraints

Knowledge, Skills, And Attributes

• Workshop Facilitation & Presentation
• Clear & Continuous Oral & Written Communication
• Analytical Thinking& Problem Solving
• Accuracy & Accountability
• Personal Time & On Time Delivery Management
• Ability to Influence, Motivate & Collaborate with Others
• Upholding High Quality Standards
• Demonstration of Control
• Adaptability

Supporting Skills

• Software Development Lifecycle knowledge
• Scaled Agile (SAfe) knowledge
• Azure DevOps knowledge
• Dynamic System Development Methods
• Design Thinking knowledge
• Value Chain and Lean Thinking knowledge
• Communication Planning knowledge
• Successful Stakeholder Engagement
• Form, Empower and Facilitate High-Performance Teams
• Tactical Project Planning & Value-Driven Delivery
• Commercial Acumen
• Quality and Risk Management

Application Management Services

• Managing and monitoring the usage on hours for the AMS agreements with clients
• Understand agreement models and SLAs per client and ensure no breaches on calls which are within the teams control
• Monitoring calls logged on ITSM for the various clients and ensuring that the P1s are picked up immediately or within SLA
• Monthly review sessions with AMS clients covering;
• Finances
• Hours utilised
• Hours remaining
• Ensuring that the quarterly reconciliations are done and alert the client beforehand should they under or over utilize their buckets.
• Where necessary recommending top ups
• Always ensuring that calls are logged in ITSM for managed services clients, either internal by the team or by the client, where they have a profile in ITSM
• Monitoring ITSM and ensuring calls are closed when resolved and statuss updated by the team timeously.
• Drawing reports from ITSM for billing purposes

Billing

• Understanding the billing process for each client, project, and AMS
• Know when the billing cut of periods are for each cycle
• Ensuring the scrum teams timesheets are logged timeously to ensure accurate billing

Governance

• Ensuring that project governances are followed:
• Internal testing must be done on any new development
• Scheduling and plannig client UAT sessions
• Ensuring that UAT sessions are properly signed off with an extract of the requirements from DevOps attached and a bug report if anything was logged.
• Understanding the CAB requirements for each client and always ensuring that client CAB sessions are attended even if you have no changes logged for approval.
• Ensuring that you monitor scope on projects and raise change requests where necessary.

Communication

• Timeous responses to client/s emails within the same day of receiving a query.
• Ensuring responses to clients are populated with sufficient details or information to answer queries and questions.

Agile Practices

• Day to day management of the scrum team activities
• Directing the teams work

Manage the backlog

• Ensuring regular grooming sessions with the scrum team
• Ensuring stories are populated (by the team) with descriptions and acceptance criterias
• Size the stories with the team
• Ensuring that all the work is added to the backlog
• It is Project Managers responsibility to ensure the backlog is always up to date and cleaned up after every sprint.

Ceremonies

• Sprint Planning
• Sprint planning sessions with the team
• Pulling in the stories from the backlog that is required for delivery in the next iteration, prioritized as per client expectations
• Allowing the team to populate their tasks and hours and ensuring it does not exceed allocated capacity
• Confirming stories with the team and committing these to the sprint.
• Ensuring the stories and tasks pulled into the sprint does not exceed the team capacity for the sprint.
• Daily Stand up
• Run the daily stand up
• Ensuring that capacity is managed daily by making sure the team does not go into the red.
• Replanning as and when needed
• Sprint Review
• Facilitate review sessions at the end of each sprint
• During the review, assess what was completed and what was not completed, to be played back at Art Demo in the presentation deck
• Sprint Retrospective
• Must be done on DevOps
• Giving the team an opportunity to inspect the sprint and add contributions on DevOps retro board
• Evaluating feedback and assess what improvements/ experiments to bring into the team

What will make you a good fit for the role?