BSI (British Standards Institution) the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSIs influence spans multiple sectors including Aerospace, Automotive, Built Environment, Food, Healthcare and ICT. With over 81, 000 clients in 172 countries, BSI is an organization whose standards inspire excellence across the globe.
Responsibilities:
- Your working day is spent on the phone making outgoing calls
- Describe the product benefits and any special offers to potential clients
- Give advice about how these may benefit customers personally
- Persuade customers to attend one of our training courses
- Gather and document information about the customer and update SFDC - sales CRM, including dates for follow-up calls and more info about the customers
- Generate and Qualify leads
- 5 years of telesales experience with in-depth ISO Standards knowledge
- Based in Pretoria
- Bachelors Degree in any discipline - advantageous
- Excellent communication and listening skills
- A polite, confident, and friendly manner
- Innovative, Client-centric, Agile, and Collaborative
- Confidence in using computers
- To enjoy working with customers and building relationships
- A positive attitude
- Flexibility and quick thinking
- Perseverance and the ability to respect customers' answers
- Good knowledge of all the company's products and services
- Well-organized and thorough, even under pressure
- Enjoy working within a target-driven environment
- Team player
- Understand and comply with the legislation relating to telesales
Key Performance Indicators:
- Average of 45 calls per day
- Achieving weekly, monthly, quarterly, and yearly sales and revenue targets
- Keeping CRM (SFDC) up to date
- Networking with key accounts
- Self-Generating Leads
- L-Q-W Ratio 30-35% win rate
