- Matric (Grade 12)
- 5+ years of Systems Engineering experience
- BS Engineering/Computer Science or equivalent experience required
- Experience of Windows infrastructure
- Experience in VMware Management
- Window OS installation and troubleshooting
- Experience in virtual server environments
- Experience in scripts automation
- Understanding of Cloud implementation
- Experience with SFTP
- Experience in Defender A/V
- Experience in Credential Guard
- Experience in MECM Patching Process
- Strong critical thinking skills.
- Good oral and written communication skills
- Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc
- Install program products and system components
- Demonstrate thorough understanding of all system components and of program products assigned to support
- Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines
- Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
- Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
- Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure)
- Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
- Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure)
- Develop lists/scripts for execution of commonly used processes and automation of simple tasks
- Proper management and implementation of team changes and service requests
- Proper creation, execution, documentation, and closure of tasks, changes, and requests
