Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.
May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for a client. May provide software development and consultation to prospective users and/or product capability assessment and validation.
Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Services Architects are pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas are Client Experience, Service Management, DevSecOps process/tools, and secure data API integration and hybrid delivery modeling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.
They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.
They manage a virtual team of domain experts to orchestrate the development of secure, multiple-year, services solutions.
Services Architects will apply both solution design and sales skills to engage and help close opportunities with decision-makers. They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners, and services delivery teams; the delivery teams that will manage the clients solution, continuous improvement, and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.
You will have the opportunity to design solutions with some of the most innovative global organizations, technologies; accelerating the digital transformation business objectives and outcomes.
Responsibilities
Services Architecture Design:
- Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
- Leads the design of the Managed Service offering, interfacing with the platform delivery team.
- Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
- Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D, and delivery organization and partners to ensure supportability.
- Lead the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
- Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Map the client's requirements against the proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
- Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFIs
- Lead RFP responses for Managed Service requirements
- Work closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision making
- Design solutions for the client that will be commercially competitive whilst managing risk
- Develop a thorough understanding of the clients business needs and technology strategy and uses this to define and build a managed service that aligns with the clients technology objectives.
- Build Service architecture models that leverage the Dimension data Platform services
- ensure the optimal functioning of an entitys IT application software and Cloud infrastructure by outlining solutions architecture descriptions across domains, functions, and industries, then monitoring and governing the implementation
- design and communicate high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs
- define Service descriptions for proposed services that form part of Managed Services contract
- Participate in contract negotiations
- Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the clients current architecture, platforms, and operating models
- Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Coach, mentor, lead, and act as advisor and decision-maker in service design situations
- Support the sales teams to have a commercial model discussion with the client
- Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
- Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
- Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition
- Detailed knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
- Comfortable working with costing models in partnership with sales and finance stakeholders
- Proficiency in Application and Cloud/Infrastructure Managed Services
- Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision-makers
- Proven ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organization
- A strong point of view on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
- Demonstrated analytical skills and ability to discover and analyze all input and data
- You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts
- Proof of structuring large, multi-year profitable contracts
- Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
- Experience working in an environment with global delivery and in multiple geographies and industries
- Tertiary level bachelors with 6 years experience; or post-graduate degree with at least 6 years experience in a consulting capacity
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
- Scaled Agile certification or equivalent
- Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable
What will make you a good fit for the role?
