About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
What is a Talent Pool?
In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
What does this mean for you?
Its good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.
You will remain as an active candidate on our database and we will update you on progress on a monthly basis.
Key Purpose
To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards
Areas Of Responsibility May Include But Not Limited To
- Operate mainly in the office (may be required to visit a provider offsite)
- Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
- Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
- Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
- Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
- Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Following instructions
- Adapting and responding to change
- Persuading and influencing
- Analyzing
- Adhering to principles and values
- Matric - Maths/Accounting and English with 50%
- Basic MS Office Knowledge
- Minimum 6 months experience as a Contact Centre Consultant in Customer Services
- Minimum of 6 months Claims Specialist experience
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
