Santams Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Centurion.
What Will You Do
The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.
What Will Make You Successful In The Role
- Accountable for all claim interactions directly with the client/broker.
- Determine merits, quantum, item identification, buying.
- Negotiating and settling of claims with the insured/broker.
- Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
- Ensures that the claim is handled efficiently.
- Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
- Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.
- Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
- Communicate the process from the start of the claim and act as contact person if the client needs more information.
- Matric/ Grade 12
- An insurance qualification is recommended
- 3 years experience in short term claims environment with focus in commercial and personal
- Experience in house contents accidental loss/damage claims
- Experience with all House contents lightning claims
- Experience with personal all risk claims
- Experience with buildings combined bursting & overflowing claims
- Previous geyser claims handling experience
- Personal & Commercial policy experience
- Experience with regards to assessment of Non-Motor claims
- In depth knowledge of building assessments would be highly beneficial
- Computer Literate (MS Office Package)/ BPM
- Excellent communication skills (verbal & written)
- Ability to work under pressure
- Negotiating skills
- Client Service Orientation
- Analytical Thinking
- Information Seeking
- Drive for Results
- Organisational commitment
- Teamwork and Co-operation
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. Were about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
