Field Service Consultants

The Field Service Consultant is responsible for managing customer relationships to ensure customers receive value and Return on Investment from Healthcare products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of customer needs.

The Field Service Consultant will also be responsible for coordinating all the documentation required to ensure customers pay timely, plus resolving payment queries in their ass
KEY RESPONSIBILITIES

Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current customer accounts.
Acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate customer needs.
Following up and monitoring customer queries and complaints through effective interdepartmental communication to ensure timeous resolution.
Establishing open communication channels between the customer and relevant departments within HC to ensure customer satisfaction.
Prospecting on a consistent basis through networking to obtain appointments with appropriate stakeholders.
Conducting effective preparation for appointments and engaging in continuous research on: Customer needs and options, current market position and industry opportunities and challenges.
Following the HC sales engagement process in all interactions, including both telephonic and face-to-face meetings.
Setting-up and executing meetings with customers to diagnose needs, create value and present solution offerings.
Defining customer needs for internal approval.
Communicating price increases timeously and effectively to customers.
Conducting and performing Cylinder Audits.
Conducting and reporting on Customer Satisfaction Surveys.
Recording near misses.
Tracking and assisting with collection of customer payments within defined payment windows (Debtor Days).
Contributing to monthly sales related reports.
Reporting on contributor activity and information.
Tracking sales performance against targets.
Engaging in consistent research to build a thorough knowledge and understanding of territory, current industry, market and competitor trends and developments.
Monitoring and researching development and changes in assigned territories.
Engage in continuous learnings to exhibit a thorough understanding of HC products and solutions.
For each hospital, reconcile all invoices and to the PoDs, check consistency and accuracy and request for correction to solve any discrepancy.
Ensure Hospital PO's are fully aligned with the Invoices.
Prepare hospital packs: PO, invoices and PoDs to be communicated and delivered to each hospital.
Visit each hospital on a monthly basis with all the invoices and PoDs for the hospital and ensure they are signed off for payment and obtain the payment remittances.
Follow up on payments with both the hospital and ALEBS, and ensure accuracy of the clearing of the Account Receivables
Update on contact persons at Hospital on a regular basis.