Service Consultant Temp (Talent Pool)

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements

• Matric
• 2 - 3 years of client service experience
• 1 - 2 years of Momentum Medical Scheme experience is anadvantage
• Relevant tertiary qualification would be an advantage
• Good understanding of the industry would be an advantage
• Knowledge of Momentum Health product would be an advantage
• Knowledge of Oracle System would be an advantage

Duties & Responsibilities

• Identifying risks to the company and escalate accordingly.
• Engaging in effective communication and delivery according to Service Level Agreements.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.
• Ensuring Service Level Agreements are met and exceeded at all times.
• Providing first time resolution on queries of a complex nature.
• Dealing promptly with client requests in a competent, efficient and professional manner.
• Driving and supporting effective teamwork within the department.
• Engaging in appropriate training interventions to promote own professional development.
• Ensuring to demonstrate the company's values on a daily basis.

Competencies

• A strong understanding of the medical aid and short term insurance industry will beadvantageous.
• Take ownership of all queries and ensure that they are resolved timeously and effectively.
• Complete documentation as per departmental guidelines in order to meet client needs.
• Utilise IT systems effectively, to ensure accuracy of documentation.
• Adhere to organisational best practice and legislative requirements.
• Take ownership of all queries and ensure that they are resolved timeously and effectively.
• Complete documentation as per departmental guidelines in order to meet client needs.
• Utilise IT systems effectively, to ensure accuracy of documentation.
• Adhere to organisational best practice and legislative requirements.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Ability to provide quality written feedback to clients on all queries.