Job Location : Mpumalanga, SecundaDeadline : June 26, 2025Quick Recommended Links
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Coordinate Service Delivery:
- Schedule service appointments and allocate resources efficiently.
- Monitor service progress, ensuring adherence to timelines and quality standards.
- Proactively identify and resolve any issues or conflicts that may arise during service delivery.
- Track and report service metrics and KPIs.
- Serve as the main point of contact for clients, providing regular updates on service status.
- Address any client inquiries, concerns, or escalations promptly and professionally.
- Collaborate with clients to assess their service needs and preferences.
- Deliver exceptional customer service, exceeding client expectations.
- Liaise with internal teams to ensure smooth coordination and execution of services.
- Collaborate with service providers, such as contractors or vendors, to ensure their timely availability and compliance with service commitments.
- Provide necessary information and documentation to service teams to ensure accurate service delivery.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
- Maintain accurate records, databases, and documentation related to service provision.
- Generate service reports, statistics, and analyses for management review.
- Assist in the development and improvement of service coordination processes and procedures.
- Manage service-related budgets, expenses, and procurement activities as required.
- Proven experience as a Service Coordinator or in a similar role.
- Strong organizational and multitasking skills.
- Excellent oral and written communication abilities.
- Strong problem-solving and conflict-resolution skills.
- Proficient in using service management software tools and Microsoft Office Suite.
- Ability to work well under pressure and meet deadlines.
- Attention to detail and strong analytical skills.
- Ability to establish and maintain effective working relationships with clients and internal teams.
- Bachelor's degree in a relevant field is preferred but not required.
- Prior experience in the service industry is an advantage.
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