Service Delivery Manager (JB1234)
Durban Central
Market Related
Organisation is a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, more than a building. We do life together… super close to banks, hospitals, shopping centres, varsities and public transport.
Purpose of the job:
Ensuring that the Company’s infrastructure and its services are up and running meeting predefined SLA.
Ensuring that daily IT operations and service delivery are properly executed.
Developing infrastructure plan and capacity planning to meet business growth.
Managing infrastructure projects.
Job description:
Candidate will support all operations related to IT infrastructure and service delivery
You will manage demand from users on IT services and supervise the delivery
As a strong technician, you will provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap
Candidate will manage implementation and enhancement of IT infrastructure projects
Candidate will manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change
Candidate will escalate to GroupIT any new request that is not part of standard catalogue of services
Candidate will communicate to GroupIT with efficiency and accuracy any progress and/or delays,
Candidate will be responsible to respond to onsite queries and issues that may arise.
Candidate will be required to obtain quotes and liaise with Vendors
Qualifications
Educational background
Minimum 3 years in supervising IT infrastructure or same role
You have excellent IT technical skills on server, storage, network, security, voice, cloud services, server virtualization and business continuity and disaster recovery
IT Related qualifications
Strong technical knowledge:
Relationship between application, data, and infrastructure environment.
IT Infrastructure architecture and capability planning
Network: LAN/WAN/WIFI, VPN
Security: firewall, antivirus
Voice: PABX
Cloud services (infrastructure as a service, platform as a service)
Business continuity and disaster recovery.
Working knowledge of Mikrotik and Ubiquiti products will be advantageous.
Knowledge of Office365 administration.
Please email CV to recruit@itkontak.co.za and quote JB1234 in the subject line
