We are looking for Level 2 Service Desk Engineers to join our team in Cape Town! This is a hybrid remote role, where you'll be working from our Cape Town office 2-3 days a week.
This role has been advertised under the parent company website, Advania but the role would be employed via Mirus IT Ltd.
About you:
As a Level 2 Service Desk Engineer at Mirus IT, you will be responsible for providing technical support to our clients, resolving complex IT issues, and ensuring the seamless operation of their IT environments. Your expertise will be crucial in maintaining high levels of client satisfaction and driving our commitment to excellence.
Youre a knowledgeable individual and have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above.
Youre well aware of what your daily duties may look like. What follows are the systems youre able to work with and where youll showcase your IT skills:
- Office 365 (inclusive of Azure, Intune, Sharepoint)
- Server infrastructure
- Networking
- Hypervisors (inclusive of ESXi and HyperV)
- Server and desktop operating systems
- meeting your targets and adhering to SLA's
- answering all calls
- taking ownership of your tickets
- problem solving
Please see the following link for our list of Benefits - Mirus IT (mirus-it.com)
Hit the apply button to easily share your details with us and we promise to respond quickly.
Take a look at the benefits package you will enjoy in addition to your basic salary with Mirus-IT, part of the Advania group of companies.
