Customer Satisfaction, Management, Customer Service, Customer Relationship Management (CRM), Operations, Problem Solving, Daily Operations, Automotive, Communication, Team Coordination
Job description
Company Description
Established in 1979, Malalane Toyota is a trusted authorised Toyota dealership serving the Malalane region and surrounding areas. Our service department plays a vital role in maintaining Toyotas reputation for quality, reliability, and customer satisfaction.
The dealership operates a fully equipped workshop staffed by Toyota-trained technicians who use approved diagnostic systems and genuine Toyota parts. The service team is committed to delivering efficient, high-quality maintenance and repair services while ensuring a customer-first experience through clear communication, transparency, and consistent follow-up.
Malalane Toyotas service department supports private, commercial, and fleet customers, with a strong focus on operational excellence, safety, and long-term vehicle performance.
Role Description
This is a full-time, on-site Service Manager position located in Malelane. As a Service Manager, you will oversee daily operations in the service department, manage staff, and ensure a high level of customer satisfaction. Responsibilities include scheduling and coordinating vehicle services, monitoring repair work quality, managing inventory and maintenance tools, and ensuring compliance with safety standards and company policies. You will also play a key role in fostering client relationships, resolving customer concerns, and driving departmental performance to meet business goals.
Qualifications
- Experience in overseeing service department operations, including scheduling, inventory management, and team coordination
- Strong customer service, conflict resolution, and client relationship management skills
- Technical knowledge of automotive repair, maintenance procedures, and service tools
- Ability to lead a team, manage performance, and meet operational targets
- Proficiency in tracking departmental metrics and adhering to safety and compliance regulations
- Strong organizational, communication, and problem-solving skills
- Previous leadership or management experience is preferred
- Relevant qualifications or certifications in automotive service or management are an advantage
