Service Manager

Join a leading distributor of cutting-edge cybersecurity technologies as our Service Manager Post Sales Services. Our client is looking for a dynamic leader to drive delivery excellence, manage a top-tier technical team, and ensure exceptional customer success across implementation, support, and managed services.

Key Responsibilities:

• Lead, coach & grow a high-performing post-sales technical team
• Oversee project delivery across implementation, professional, and managed services
• Ensure top-tier customer satisfaction and retention
• Establish and refine service processes, tools, and reporting frameworks
• Collaborate cross-functionally with Sales, Pre-Sales, and Product teams
• Maintain compliance with vendor standards and certifications

Requirements:

• Bachelor's Degree in IT or related field (preferred)
• 5+ years in service delivery/post-sales, with 2+ years in leadership
• Cybersecurity or IT distribution experience is a strong plus
• Project Management certifications (e.g. PMP, Agile) advantageous
• Strong communication, leadership, and strategic thinking skills

Why Join our client:

• Be at the forefront of cybersecurity innovation
• Collaborate with passionate teams and top-tier vendor
• Help shape the future of service delivery in a growing business