Service Operations Manager

Your time is now to be your exceptional best at Old Mutual!

Job Description

This role is responsible for managing the New Business function in the Capability Cluster and ensuring that policies are issued in a timely manner and in good quality. The individual will drive this servicing business area in line with strategic objectives. The incumbent is individually accountable for achieving results through others (service delivery through layers), over periods of 3 months to 1 year.

Role Overview:

This role is responsible for managing the New Business function in the Capability Cluster and ensuring that policies are issued in a timely manner and in good quality. The individual will drive this servicing business area in line with strategic objectives. The incumbent is individually accountable for achieving results through others (service delivery through layers), over periods of 3 months to 1 year.

Key Result Areas:

• Works closely with business and functional areas, including IT and Digital
• Conducts research and provides thought leadership in order to drive continuous improvement and ensure a competitive service and administration value proposition.
• Collaborates across the entire value chain business to exploit efficiencies and economies of scale and to ensure a positive customer experience across customer segments.
• Utilises management information and business intelligence to ensure an effective feedback loop and drive continuous improvement across the value chain.

Requirements:

• Matric
• A degree / qualification
• Minimum 5 years of relevant experience in the Financial Services industry
• Working knowledge and understanding of the distribution channels (Advantageous)
• Proven experience and relevant qualifications in driving process efficiencies would be preferred
• Working knowledge and understanding of Old Mutual Protect, Greenlight, Max Income, and Max Investments (Advantageous)
• Proven experience as a line manager essential
• 3-5yrs Managerial Experience (essential) (Process, Delivery, People, Outputs)
• Overall understanding of the Service Business
• Relationship Building (essential)
• Understand Stakeholder Management (essential)
• Understand Product makeup / specs / rules (essential)
• Project Management (desirable)
• Understanding Systems / Applications (essential)

Skills

Education

Closing Date

16 February 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.